top of page

FAQ

  • How many fibre reeds do I need?
    We recommend putting your fibre reeds in the oil for a few moments then turning them to the dry side for an instant scent boost! Please allow up to 48hrs for the oil to fully saturate. You may want to turn your fibre reeds weekly. When turning the reeds is no longer effective we recommend using new ones. There is no set number of how many fibre reeds to use however, we recommend using all 8 that come with your diffuser. The following is a guideline and can be adjusted to your taste; • Bathrooms 3-5 reed sticks • Bedrooms & Living Rooms 6-8 reed sticks • For large rooms you may prefer to have multiple diffusers for a stronger scent.
  • Why can't I smell my diffuser anymore?
    If your diffuser isn’t empty, we recommend turning the fibre reeds. If this doesn’t make the scent stronger you may need to replace your fibre reeds. We also recommend moving your diffuser to a room you use less for up to a week and then move it back to your room of choice. If you wondering what this will do it’s because of something called Sensory Adaptation. Due to human physiology we sometimes become affected by Sensory Adaptation. In simple terms our noses become used to persistent smell and our brains chose to ignore this. So by moving it into a room you use less often then back to your room of choice you will notice the fragrance again. It’s also worth noting that if your diffuser is in a very warm room or has an often breeze blowing through it will diffuse quicker meaning the fragrance may not last as long as expected. As the fibre reeds may get dry, this means they won’t be able to diffuse the fragrance.
  • What products do you use?
    We use a base oil called Augeo which is made from a renewable source and is Vegan & Eco Friendly with a low carbon footprint. It evaporates slower than other base oils which means your diffuser will last longer but doesn’t leave any residue in the bottle. The fragrances we use are also Vegan Friendly & Cruelty Free. With most being CMR, Phthalate, Paraben, Silicon & PEG Free.
  • Diffuser Safety Notes
    The liquid is flammable so do not light the reeds or ingest. Keep out of reach of children & pets. People suffering from perfume senstivity should be cautious when using this product. Use gloves when handling used reeds. Do not place the diffuser directly onto polished, painted, plastic or leather surfaces or on electrical equipment. As accidental spillage may cause damage to certain materials.
  • Wax Melt Safety
    Remove all packaging and place wax melt in the well of your oil burner. Use with an unscented tealight. Keep out of reach of children & pets. Keep out of draughts. Do not move while lit. Never leave a burning candle unattended.
  • Wax Melt Ingredients
    No.1 Winter Walks - 4-(1-Methylethyl)-Cyclohexanemethanol, Betacaryophyllene, Cinnamyl Alcohol, Citral, Hexyl Cinnamal, Isoeugenol, Linalyl Acetate, Methylcinnamic Aldehyde. No.2 Christmas Spice - Butylphenyl Methylpropional, Citral, Linalyl Acetate No.3 Noel - Tetramethyl Acetyloctahydronaphthalenes. No.4 Christmas Morning - Cinnamyl Alcohol, Citral, Isoeugenol, Linalyl Acetate, Methylcinnamic Aldehyde. No.5 Frankincense & Myrrh - Tetra Methyl Acetyloctahydronaphthalenes. No.6 Nutcracker - Cinnamic Aldehyde, Heliotropine Crystals No.7 Frosted Honeysuckle & Elderflower - E)-1-(2,6,6-Trimethyl-1,3-Cyclohexadien-1-Yl)-2-Buten-1-One, Benzyl Salicylate, Butylphenyl Methylpropional, Ethyl Linalool, Geranyl Acetate, Limonene, Methylenedioxyphenyl Methylpropanal, Tetramethyl Acetyloctahydronaphthalenes. No.8 Sandalwood & Vanilla - Iso E Super; Exaltolide; Butylphenyl Methylpropional No.9 Roasted Marshmallow - Vanillin, Heliotropine, Alpha-Cedrene, Beta Cedrene, Beta-Caryophyllene, Alpha-Pinenes No.10 Baltic Amber & Clove - Iso E Super, Coumarin Crystals, Heliotropine Crystals, Acetyl Cedrene, Exaltolide, D-Limonene No.11 Bibliothéque - Cinnamic Alcohol; Iso E Super No.12 Sweet Honey & Tobacco - Coumarin, Delta-Damascone, Limonene, Methylcinnamic, Aldehyde, Tetramethyl Acetyloctahydronaphthalenes.
bottom of page